Responsible Gaming: An AQJILI PH Guide
Gambling should stay a form of entertainment. Licensed operators build tools to keep it that way into player accounts; this page explains each one, plus the support you can reach if play ever stops feeling fun.
Tools in your operator account
You usually do not need to contact support to protect yourself. At licensed operators these controls are in the account dashboard and take effect quickly:
- Deposit limits: set a daily, weekly or monthly cap on what you can add.
- Reality checks: get on-screen reminders of how long you have been playing.
- Self-exclusion: lock your account for a chosen period when you need a break.
- Session awareness: keep an eye on time and spend, and step away on a fixed budget.
The rules that keep play safe
- You must be 21 or older to play; operators verify this during KYC.
- Accounts and payments must be in your own name; operators reject third-party accounts.
- PAGCOR-licensed operators must offer these safeguards as regulatory requirements, not optional extras.
- Never gamble money you cannot afford to lose, and never chase losses.
Where to get help
If you are worried about your own gambling or someone else's, reach out early. Support is free and confidential.
- NCMH Crisis Hotline: call 1553 (National Center for Mental Health), free and confidential.
- Use self-exclusion in your operator account settings to take an immediate break.
- Contact your operator's live chat if you need help setting limits or closing your account.
Frequently Asked Questions
How do I set a deposit limit?
Open your operator account dashboard and choose the deposit-limit tool. You can usually set a daily, weekly or monthly cap. Lowering a limit generally takes effect at once; raising it may include a cooling-off delay.
Can I take a break from playing?
Yes. Use self-exclusion in your operator account settings to lock it for a period you choose. During that time you cannot deposit or play. The operator's live chat can also help arrange it.
Where can I get confidential support?
Call the NCMH crisis hotline at 1553: it is free, confidential, and available to anyone in the Philippines. You can also use your operator's in-account tools or contact its live chat for help closing or limiting your account.