Responsible Gaming at AQJILI PH
Gambling should stay a form of entertainment. AQJILI PH builds the tools to keep it that way directly into your account, and this page explains each one — plus the support you can reach if play ever stops feeling fun.
Tools in your account
You do not need to contact support to protect yourself. These controls are in your account dashboard and take effect right away:
- Deposit limits: set a daily, weekly or monthly cap on what you can add.
- Reality checks: get on-screen reminders of how long you have been playing.
- Self-exclusion: lock your account for a chosen period when you need a break.
- Session awareness: keep an eye on time and spend, and step away on a fixed budget.
The rules that keep play safe
- You must be 21 or older to play — verified during KYC.
- Accounts and payments must be in your own name; third-party accounts are rejected.
- AQJILI PH is PAGCOR-licensed, so these safeguards are regulatory requirements, not optional extras.
- Never gamble money you cannot afford to lose, and never chase losses.
Where to get help
If you are worried about your own gambling or someone else's, reach out early. Support is free and confidential.
- NCMH Crisis Hotline: call 1553 (National Center for Mental Health) — free and confidential.
- Use self-exclusion in your account settings to take an immediate break.
- Talk to our 24/7 live chat if you need help setting limits or closing your account.
Frequently Asked Questions
How do I set a deposit limit?
Open your account dashboard and choose the deposit-limit tool. You can set a daily, weekly or monthly cap, and it applies immediately. Lowering a limit takes effect at once; raising it may include a short cooling-off delay.
Can I take a break from playing?
Yes. Use self-exclusion in your account settings to lock your account for a period you choose. During that time you cannot deposit or play. If you need help, 24/7 live chat can arrange it.
Where can I get confidential support?
Call the NCMH crisis hotline at 1553 — it is free, confidential, and available to anyone in the Philippines. You can also use our in-account tools or contact live chat for help closing or limiting your account.